Toolkit · Support Agent
Customer questions, answered from your Company Brain.
By mail, WhatsApp Business and ticket tools. When it isn’t sure, a person gets a drafted reply.
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Answers from your own pages
- Question
- Can I move my appointment to next week?
- Reads
- FAQ › AppointmentsProcess › CalendarBrand › Tone of voice
- Result
- A reply in your tone, with the page it comes from.
You decidewhat goes out on its own.
- By default, every reply waits in your hub until you approve it.
- Automatic replies only on channels where you agree to them.
- Never automatic: blocked topics, or an answer without a source.
What it needs
Your Company Brain, your tone and the topics it must not touch.
- MailForwarding and a send-as address
- WhatsAppThe Business Platform
- TicketsAny tool with an API
- ArchivePast answers become FAQ pages
Common questions about the Support Agent
What happens to personal data?
Names, contact details and health, bank or ID data are removed automatically before any AI model sees a message.
Do customers see that a reply is automated?
Yes. Every automated reply carries a short note that says so. You agree on the wording; it is never left out.
What happens to questions that keep coming back?
They become proposed FAQ pages in your Company Brain. You decide in your hub which ones go in, so the next customer finds the answer before asking.
Does it answer newsletters and mass mail?
No. Automated and bulk mail is archived, never answered.
/ Next step
Tell us where your customers write.
On the contact page our agent asks a few quick questions, and we reply within 24 hours.
Tell us about it